Protection file

Total Home Protection to pay $ 400,000 in restitution and review business practices – PA Attorney General’s Office

Consumers who have been illegally denied a claim can file a claim with the Pennsylvania Attorney General’s Office for restitution

HARRISBURG – Attorney General Josh Shapiro today announced that Pennsylvania-based THS Group, LLC – more commonly known as Total Home Protection – and its owner, David Seruya, have agreed to pay $ 400,000 in restitution in as part of a settlement of the Attorney General’s Office lawsuit against the home security company for deceptive marketing practices. With today’s settlement, THS and Seruya have agreed to review their business practices.

“Customers were falsely led to believe that by signing a contract with THS they would be protected,” said AG Shapiro. “Instead, THS behaved alarmingly: refusing complaints, failing to provide services, and doing everything possible to avoid reimbursing consumers. What THS did is illegal and today we got the money back from the Pennsylvanians. Anyone who has been denied a claim or refund by THS should contact my office. “

THS advertised and sold residential warranty “service contracts” to consumers, many of whom were elderly or vulnerable, in Pennsylvania and dozens of other states. The lawsuit filed by Attorney General Shapiro’s office said that THS and Seruya falsely advertised the coverage and services available under these contracts – and once consumers were locked into a contract, THS and Seruya used creative and deceptive means to falsely deny covered claims, have failed to respond to consumer complaints and inquiries, and have refused to reimburse or reimburse consumers in accordance with the terms of their written warranties.

Today’s settlement agreement prohibits THS, among others, from using advertisements for service contracts that contradict the terms of the service contracts themselves and engaging in unfair and deceptive conduct to refuse the cover.

THS is obligated to make significant, substantial and specific changes to its business practices, including, but not limited to, sales policies, complaint assessment processes, cancellation process, and cancellation policies. customer service.

THS must pay a total of $ 750,000, which breaks down as follows:

  • $ 400,000 in compensation for the consumer
  • $ 200,000 in fees
  • $ 150,000 in civil penalties, with $ 150,000 in additional suspended civil penalties.

The consent petition provides restitution to eligible consumers, including any other consumer who files a complaint with the Consumer Protection Bureau of the Attorney General’s Office in Sunday 6 February 2022. To be considered for return, any consumer who believes they have been harmed by HRT should file a complaint online at www.attorneygeneral.gov/submit-a-complaint.

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